Amazing openings with voice process with day shift call up sheela @ 8884658032/9844278620

Process : In bound/Out bound voice process

Roles & responsibility :

Would be part of the customer services team handling Inbound calls / outbound from Credit Card holders. 

- Needs to ensure all Customer Services Complaints Queries are resolved as per the TAT defined. 

- Responsible for achieving the call center targets on a daily basis like AHT, Productivity, Cross sell, retention,First call resolution along with ensuring high quality of service with zero scheduled leaves/ absenteeism. 

- Would be required to contribute to cross sell targets through inbound as well as outbound channels. 

- Job requires Compliant to Business Policy, processes and procedures. Need to take additional responsibilities identify process gaps on process improvement and better customer experience

- Candidate with or without experience in Voice Process.

- Candidate who have excellent English communication

- Candidate who can speak Telugu language is preferred

- Candidate who can join immediately will be given preference.

- Candidate who are interested to attend interview can reach me in below mentioned contact number.

Sub Roles : Incoming,International,Technical

Max Experience : 4 yrs

Min Experience : 0 yrs

Industry : Banking & Financial Services,Telecom

BPO Designation : Customer Care/BPO Executive

Skilled in MS Excel : Not Required

Shift : Day rotational

Location : OMR

Salary : 11 k-23 k +attractive incv

Rounds: Hr/Opps/manager

Languages required : Eng+ Hindi

Eng+ Telugu

Eng+ Kannada

Eng+ Malayalam

Salary : 11 K -23 K (with attractive incentives)

More details call sheela @8884658032/9884278620

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