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01/08 HR
Co-Founder at Droid Consultants

Views:14 Applications:4 Rec. Actions:Recruiter Actions:0

Executive - Customer Care - Call Centre (1-3 yrs)

Chennai Job Code: 226200

- Managing incoming calls, chats, customer enquiry.

- Generating sales leads that develop into new customers.

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, followup to ensure resolution.

- Good Communication skills in English and Tamil ( Other local languages preferred ).

- To upsell other products wherever possible.

- Understanding the products and services provided by the company.

- Supporting the customers in phone call and chat.

- Educate the customer clearly,regarding the product.

- Addressing the customer quiriesand resolving the issue

- Offer excellent service to the customer

- Provide oncall resolution

- Handle high rated customer with patient

- Maintain record of the calls made.

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