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09/10 Siddharth
HR Recruiter at Hirexpertz

Views:137 Applications:49 Rec. Actions:Recruiter Actions:4

Executive - Customer Care - BPO (3-5 yrs)

Bangalore Job Code: 132221

- Responsible for the completion of defined processes and procedures to the deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. 

- Service and administrative functions in the pickup and delivery area. 

- Identifies anomalies as they arise and uses judgment based on rules and procedures to resolve. For complex issues, may escalate to senior team members. 

- Able to understand logistics partner scan/website shipment movement etc.

- Written & Verbal Communication Skills; Team Working Skills

- Microsoft Office/ Microsoft Excel & PC Skills; Problem Solving Skills, Decision making, escalation handling & convincing

- Customer Service: Customer Service Experience (Any logistics company)/ BPO / Call center or any customer-facing profile (Any logistics company like gati/FedEx/blue dart/DTDC/Safexpress etc)

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