Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
17/11 Anumitha
Chennai at Job Posting

Views:22 Applications:9 Rec. Actions:Recruiter Actions:3

Executive - Customer Care - BPO (1-2 yrs)

Chennai Job Code: 136202

Experience : 1 to 2 year

Location : Chennai, Chetpet

Summary : A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities :

- Handling the inbound calls.

- Builds fruitful and cherishing relationship with the client.

- Follows up on customer inquiries and research to assure satisfactory completion.

- Responsible to maintain the timelines for each call.

- Maintains and updates customer profiles.

- Coordinate with the vendor & update client accordingly.

- Follows up with the clients for any special requirements.

- Maintenance of customer complaints.

- Customer feedback & surveys.

- Highlight customer issues to the concern authorities.

- Finding new customers

- Payment follow up

Requirements :

- Fresher can apply.

- Under graduate can apply but graduate will be preferred.

- Relevant field experience will be preferred.

- Excellent spoken and written communication skills

- Knowledge of Customer's Culture

- Ability to handle stressful situations

- Willingness to work in 24- 7 environment and rotational shifts.

- Excellent team work and ability to work in distributed delivery environment

Job Type: Full-time

Salary: - 15,000.00 to - 22,000.00 /month

Experience:

technical support: 1 year (Preferred)

total work: 2 years (Preferred)

tele sales: 1 year (Preferred)

Telemarketing: 1 year (Preferred)

Education:

Bachelor's (Preferred)

Work Remotely:

Temporarily due to COVID-19

Jesu: 9841092007

Add a note
Something suspicious? Report this job posting.