10/04 Kajal Thakur
HR Recruiter at End2End Catalyst

Views:147 Applications:8 Rec. Actions:Recruiter Actions:0

Executive - Customer Care - BPO (0-4 yrs)

Chandigarh Job Code: 70311

Hiring for International and Domestic BPO.



JOB FUNCTION - Fixed Services EXPERIENCE Fresher/6 months+ preferred


DESIGNATION Customer care executive GRADE Entry Level


CONTRACT Permanent Employment INDUSTRY CRM/Call Centers/BPO/ITES


SALARY (Domestic)-9K CTC -English(International) -20 to 25K LOCATION Mohali


KEY SKILLS:-


- Knowledge on VOIP, Hot spot connection


- Should have basic knowledge on mobile phones and features


- Knowledge on mobile number portability (port in/port out)


- Knowledge on Selfcare, USSD, IVR and so on


- Knowledge on SMS centre number, PIN/PUK etc


- Prioritizing, time management and organizational skills


- Knowledge on how to connect laptop or desktop over Wi-FI.


- Highly motivated and target driven Approach


- Language proficiency - spoken - Good Communication skills


- Outstanding verbal, written and listening skills (English)


- Understands details of several functions to provide quality service


- Carefully write/type messages to ensure professional tone


JOB DESCRIPTION & RESPONSIBILITIES :


- Responsible to deliver high quality and productivity results that meet the identified targets


- Energetic, friendly and approachable individuals who understand the importance of great customer service


- Present calm attitude in agitated/irate customer scenario and follow escalation procedures as defined 

with compromising on core service objective of - Customer First- . 


- Language Proficiency-Spoken-Good Communication Skills in English and Hindi


- Internet skills (ability to effectively search information, download files etc.)


- Interest towards mobile phones/services business


- Transaction handling Services, Problem Solving Efficiency


- Address inquiries related to Flights booking


- Handle queries and complaints of customer queries related to products


- Maintains composure and patience with customers


- Ability handle tough situation with customer


- Hit the client metrics


DESIRED CANDIDATE PROFILE :


- Candidate should have good knowledge about Computer


- Must be 18 years of age or older


- High School Diploma or equivalent required


- Candidate should have excellent Interpersonal skills


- Open to work in rotational shifts, according to business needs


- Must pass Operations Validation


- Candidate should have all relevant documents


Interested candidates can share their CV on email id OR can call on 9115115801.

Kajal Thakur
(HR Recruiter)
9115115801

Add a note
Something suspicious? Report this job posting.