Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Care - BPO (0-30 yrs)
- Flexible working options
- Fantastic work culture
In 2009, Our Client started as a pure-play BPO company. Over the years, they expanded their horizons and entered the digital technology services domain. And after 10+ years of providing quality business services, they have set ourselves as pioneers in the IT business solutions and services domain.
The Job :
You will be responsible for :
- Understanding the market needs and analyzing data to devise and implement processes that optimise retail operations.
- Identifying and streamlining retail processes to improve store productivity and enhance employee and client experience.
- Ensuring all projects and policies conform to brand and regulatory guidelines.
- Ensuring that the retail training and development strategies are deployed effectively.
- Coordinating with various internal stakeholders to achieve operational efficiency and brand consistency.
- Ensuring the implementation and development of CRM initiatives to develop a network of clientele for the store.
The Profile :
- You have at least 1 year experience including solid experience in a similar role within Consumer.
- You also have good experience in CRM.
- If you have a prior retail experience in Food & Beverage, Womenswear & Accessories, Menswear & Accessories and Childrenswear & Accessories, it would be an advantage.
- You are a strong networker & relationship builder
- You are adaptable and thrive in changing environments
- You are a strong mentor and coach who builds high performing team