HR Consultant at ClouDesign
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Executive - Customer Care - BPO (0-2 yrs)
Responsibilities and Duties :
- Manage incoming calls from clients
- Identify and assess customers- needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Knowledge in IT/ Computer Science is preferred.
Benefits
All Saturdays and Sundays are off.
Location: Andheri Sakinaka
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