Job Description

KEY SKILLS:-

- Excellent selling, communication and negotiation skills

- They need to understand the basics of computers/networking.

- They should know what LAN, IP address, difference between Router & a modem,

- Understanding on VPN connection, what is bandwidth, anti-virus etc.

- Understanding of DNS & Telnet

- Prioritizing, time management and organizational skills

- Knowledge on how to connect laptop or desktop over Wi-FI.

- Highly motivated and target driven Approach

- Language proficiency - spoken - Good Communication skills

- Outstanding verbal, written and listening skills (English)

- Understands details of several functions to provide quality service

- Carefully write/type messages to ensure professional tone

JOB DESCRIPTION &RESPONSIBILITIES

- Responsible to deliver high quality and productivity results that meet the

identified targets

- Energetic, friendly and approachable individuals who understand the importance of great customer service

- Need strong command on convincing the customers

- Transaction handling Services, Problem Solving Efficiency

- Address & Troubleshooting internet broadband related issues

- Maintains composure and patience with customers

- Ability handle tough situation with customer

- Hit the client metrics

DESIRED CANDIDATE PROFILE

- Candidate should have good knowledge about Computer

- Must be 18 years of age or older

- High School Diploma or equivalent required

- Candidate should have excellent Interpersonal skills

- Open to work in rotational shifts, according to business needs

- Must pass Operations Validation

- Candidate should have all relevant documents

Experience :- Minimum 6 month Experience

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