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Executive - Customer Care - BPO (0-1 yrs)
Hiring candidates, who can speak Excellent English and Hindi for Vizag location
Qualification required :
Intermediate/Diploma/Under graduation/Graduation
Salary: 9000+incentives
Job description: Customer care executive
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customers needs to achieve satisfaction
Responsibilities :
- Manage large amounts of incoming calls
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements :
- Excellent communication and presentation skills
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
