Senior Executive at Connect Broadband
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Executive - Customer Care - BPO (0-1 yrs)
Minimum Qualification : Graduate (Any)
Work experience : Fresher
Industry : BPO
Job Location : B71, Industrial Area, Phase 7, Mohali - (Punjab)
JD:
- Answer phone calls in a more professional manner and provide information about products and services as required by the callers
- Responsible for taking or cancelling orders, and obtaining details of customer complaints
- Keep records of interactions and transactions of customer; keeping record of details of customer complaints, inquiries, and comments
- Process orders, applications, and forms
- Render administrative support to other customer care team members when the need arises, or as instructed
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