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09/10 Manoj
HR Manager at MTR Software Solutions Pvt Ltd

Views:62 Applications:26 Rec. Actions:Recruiter Actions:7

Executive - Customer Care (3-10 yrs)

Bangalore Job Code: 132148

Job : Customer Care Executive

Location : Bangalore

Salary: 4LPA -8.5LPA

Client : will disclosed once shown interest

Job Description:

- Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.

- Should be able to answer to emails timely ensuring adherence to the process standards.

- Follow up customer calls made wherever is necessary

- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.

- Attend mandatory training sessions to stay updated on product or company policy changes

- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.

- Input data into the company computer platform to keep each customer record updated.

Education and Experience

- Graduate or equivalent

- Proficient in relevant computer applications

- Required language proficiency, especially Hindi and English.

Added advantage:

- Knowledge or some experience in a call centre or customer service environment

- Good data entry and typing skills

Key Competencies and Skills

- Strong problem solving abilities on technical and accounting basics.

- Verbal and written communication skills

- Listening skills

- Problem analysis and problem solving

- Attention to detail

- Team work

- High level of professionalism

- Must be available to work some holidays and weekends (flexibility)

If interested please share the resumes to

Ph no : +91 8008299044
Manoj Reddy
Hr - Consultant

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