HR Manager at MTR Software Solutions Pvt Ltd
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Executive - Customer Care (3-10 yrs)
Job : Customer Care Executive
Location : Bangalore
Salary: 4LPA -8.5LPA
Client : will disclosed once shown interest
- Should be able to answer incoming customer calls and take appropriate action for each call and ensuring there are no escalations on the service provided.
- Should be able to answer to emails timely ensuring adherence to the process standards.
- Follow up customer calls made wherever is necessary
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
- Attend mandatory training sessions to stay updated on product or company policy changes
- Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
- Input data into the company computer platform to keep each customer record updated.
Education and Experience
- Graduate or equivalent
- Proficient in relevant computer applications
- Required language proficiency, especially Hindi and English.
- Knowledge or some experience in a call centre or customer service environment
- Good data entry and typing skills
Key Competencies and Skills
- Strong problem solving abilities on technical and accounting basics.
- Verbal and written communication skills
- Listening skills
- Problem analysis and problem solving
- Attention to detail
- Team work
- High level of professionalism
- Must be available to work some holidays and weekends (flexibility)
If interested please share the resumes to
Ph no : +91 8008299044
Hr - Consultant