HR Recruiter at Sunrising Staffing
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Executive - Customer Care (1-8 yrs)
Customer Care Executive (Non-Voice Chat/Email Process)
Shift: Rotational shift (Including Night shifts)Position: Customer Supp
Experience: 1 Year to 8 Years
Salary: 4.2 LPA
Walk-In Time: 11:00 AM to 3:00 PM
Location: Bellandur, Bangalore
Company: Uni Orbit Fintech Industry
Job Description:
As a Customer Support Executive for the Non-Voice Chat Process, you will be responsible for providing exceptional customer service and support through chat-based communication channels. You will be assisting customers with their inquiries, providing accurate information, resolving issues, and ensuring a positive customer experience. Professionalism, attention to detail, and excellent communication skills are a must for this role.
Key Responsibilities:
- Engage in chat-based conversations with customers to provide support and assistance.
- Respond promptly and accurately to customer inquiries, ensuring high-quality service.
- Identify customers' needs and provide appropriate solutions, escalating any complex issues to the relevant teams.
- Maintain in-depth product knowledge and provide accurate information to customers.
- Log customer interactions and details of inquiries accurately in the system.
- Follow company guidelines and procedures while addressing customer queries.
- Collaborate with team members and other departments to provide a seamless customer experience.
Requirements:
- Graduates in any discipline.
- Experience in customer support roles or similar fields is preferred.
- Excellent written communication skills in English.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving skills to resolve customer issues effectively.
- Proficiency in using chat-based support tools and basic computer applications.
- Ability to work in rotational shifts, including night shifts.
Walk-In Interview Details:
Time: 12:00 AM to 3:00 PM
Location: Uni Orbit ,Survey No. 80/3, Gayathri Mansion, 4th Floor, Bellandur Village, Varthur Hobli East Taluk, 560103. Landmark:, Outer Ring Rd, above Toyota Showroom,
next to Salarpuria Softzone, Bengaluru, Karnataka 560103
Please bring Updated resume for the interview:
Note:
-Can connect 9611341183 for further queries.
- Please mention "Customer Support Non-Voice Chat Process" in the subject line.
We look forward to meeting you and exploring the opportunity to join our dynamic customer support team!
Diptimayee
Uni Orbit