Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
11/06 Tamanna Thakur
Recruitment Executive at Skyleaf

Views:25 Applications:5 Rec. Actions:Recruiter Actions:3

Executive - Customer Care (1-5 yrs)

Delhi NCR/Delhi Job Code: 329833

Hiring for the position of Customer Care executive.

About the company :

It is seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Specialist. As a Fresher, you will play a pivotal role in ensuring exceptional customer satisfaction through effective communication and support services.

Job Role :

- Respond to Customer inquiries via various channels, including email, live chat, and over the phone.

- Assist customers with DTO return product inquiries, product information, and general inquiries.

- Process and manage customer orders, including order entry, tracking, and cancellation if necessary.

- Collaborate with other departments to ensure timely order fulfillment and delivery.

- Address and resolve issues related to order discrepancies, returns, and exchanges.

- Investigate and resolve customer complaints, concerns, and feedback promptly.

- Work closely with relevant departments to address product defects, shipping issues, and other customer concerns.

- Escalate complex issues to higher management when necessary.

- Stay updated on product features, specifications, and availability

Qualification :

- Ability to handle challenging customer situations with empathy and professionalism.

- Detail-oriented and proficient in order processing systems.

- Familiarity with e-commerce platforms and website navigation.

- Basic understanding of product features and specifications.

- Availability to work flexible hours, as required.

Add a note
Something suspicious? Report this job posting.