Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Care (1-5 yrs)
Opportunity within an established company
Strong opportunities for learning
Great work environment with regular employee gatherings
Our client provides a wide range of services aimed to help businesses accelerate growth at affordable prices. From technical management to marketing, the company ensures its team is continuously trained to meet the changing trends and provide the best solutions for its clients.
The Job :
In this role, you will be involved in outbound sales activities for international campaigns.
You will be responsible for :
- Handling outbound calls and emails in a professional manner.
- Attending to customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Understanding customers needs and providing relevant solutions.
- Managing the sales process to close new business opportunities.
- Meeting and exceeding weekly and monthly activity and revenue targets.
The Profile :
- You have at least 1 year of experience in Customer Service, Sales, Outbound Voice Process.
- You have good communication skill in English for international campaigns.
- Prior B2B experience will be advantageous.
- You are highly goal-driven and work well in fast-paced environments
- You are a strong team player who can manage multiple stakeholders
- You possess strong analytical skills and are comfortable dealing with numerical data