Executive - Customer Care (1-4 yrs)
We are looking for a customer support consultant to handle queries from customers and provide support to them. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.
Work Responsibilities
- Identify the needs of customers, resolve issues, and provide solutions.
- Handle inbound and outbound calls to customers.
- Cross-selling other products wherever possible.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
Critical requirements for the role (Must-Haves):
- Graduate.
- 0-3 years of experience.
- Excellent communication skills.
- Proficiency in MS Office (MS Excel and MS Outlook, in particular).
- Must be patient, positive, and professional.
- Strong customer service skills.
- Ability to set and meet goals.
Candidate attribute (Culture Fit):
- Entrepreneurial in nature.
- Agile with a growth mindset.
- Comfort with an unstructured role and environment that evolves over time.
