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02/02 Jyoti
HR at Webbizzare

Views:8 Applications:4 Rec. Actions:Recruiter Actions:1

Executive - Customer Care (1-4 yrs)

Mumbai Job Code: 310811

We are looking for a customer support consultant to handle queries from customers and provide support to them. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality.

Work Responsibilities

- Identify the needs of customers, resolve issues, and provide solutions.

- Handle inbound and outbound calls to customers.

- Cross-selling other products wherever possible.

- Maintain good customer relations.

- Meet personal targets and work towards meeting team targets.

- Maintain records of the conversations with the customer and analyze the data.

- Write and submit timely reports on performance, targets, and customer queries.

Critical requirements for the role (Must-Haves):

- Graduate.

- 0-3 years of experience.

- Excellent communication skills.

- Proficiency in MS Office (MS Excel and MS Outlook, in particular).

- Must be patient, positive, and professional.

- Strong customer service skills.

- Ability to set and meet goals.

Candidate attribute (Culture Fit):

- Entrepreneurial in nature.

- Agile with a growth mindset.

- Comfort with an unstructured role and environment that evolves over time.

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