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08/09 Mansi Mandloi
HR Manager at IT

Views:11 Applications:3 Rec. Actions:Recruiter Actions:0

Executive - Customer Care (1-3 yrs)

Anywhere in India/Multiple Locations Job Code: 291119

Job Description :

- Excellent Communication Skills

- Freshers/Experienced can apply

- Only Graduate candidates required

Salary - 9K To 16K

Location - Indore

Only Indore Candidates can apply

Roles and Responsibilities :

1. Managing a team of representatives offering customer support.

2. Overseeing the customer service process.

3. Resolving customer complaints brought to your attention.

4. Planning the training and standardization of service delivery.

5. Monitoring the work of individual representatives and of the team.

6. Ability to lead a team.

7. Computer skills.

8. Knowledge of mediation and conflict resolution techniques is preferable.

9. Excellent interpersonal and written and oral communication skills.

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