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22/06 Manish Mohan
Ernakulam,Kerala at skill vedha

Views:1 Applications:4 Rec. Actions:Recruiter Actions:1

Executive - Customer Care (1-2 yrs)

Cochin/Kochi Job Code: 219585

- Managing a team of representatives offering customer support.

- Overseeing the customer service process.

- Resolving customer complaints brought to your attention.

- Creating policies and procedures.

- Planning the training and standardization of service delivery.

- Selecting and hiring new staff.

- Monitoring the work of individual representatives and of the team.

- Conducting quality assurance surveys with customers and providing feedback to the staff.

- Possessing excellent product knowledge to enhance customer support.

- Maintaining a pleasant working environment for your team.

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