Customer Support/Communication Head

We are looking for a qualified female Customer Support Executive who will offer excellent customer service and after-sales support. He/she will the point of contact for our online customers in case of any complaints , glitch in logistics or any new enquiries. Customer support executive should possess a proven track record of successful customer service and management skills.

Responsibilities :

- Attending to enquiries from new customers

- Attending to customer complaints and finding solutions for the same

- Handling order cancellations , returns , payment recovery and co-ordinating for the same with logistics team.

- Collecting and analysing customer feedback data

- Ensuring smooth customer order fulfilment process and resolving obstacles , if any.

- Co-ordinating with creative and marketing team to run marketing campaigns and marketing material

- Subordination in case of any offline marketing events/activities such as promotional stalls and participation in exhibitions

- Maintaining a strong relationship with loyal customers and achieving highest retention with continuous customer communication.

Requirements :

- Gender : Female

- A Bachelor's degree

- Minimum of 1-2 years of experience

- Excellent interpersonal , oral and written communication skills

- Intermediate level of experience with MS-office and computer/web skills

- Language known : English , Marathi and Hindi

- Salary range : 20-30k per month. Negotiable depending on work experience .