HR Manager at Trove Consulting Pvt Ltd
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Executive - Customer Care (0-5 yrs)
- Handle a blend of inbound and outbound customer interactions via phone, email, and chat channels.
- Provide exceptional customer service by addressing customer inquiries, resolving issues, and providing relevant information.
- Assist customers with product-related questions, account inquiries, billing concerns, and other service-related matters.
- Follow company guidelines and procedures to ensure consistent and efficient customer interactions.
- Identify and escalate complex customer issues to the appropriate department or team for further assistance and resolution.
- Maintain accurate and detailed customer records and documentation of interactions in the company's CRM system.
- Collaborate with cross-functional teams to resolve customer complaints and improve overall customer experience.
- Meet or exceed individual performance targets, including productivity, quality, and customer satisfaction metrics.
- Stay up-to-date with product knowledge, company policies, and industry trends to effectively address customer needs and inquiries.
- Continuously seek opportunities for personal and professional development to enhance job performance.
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