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03/05 Rajesh Singh
HR at Beginners Placement Services

Views:105 Applications:28 Rec. Actions:Recruiter Actions:14

Executive - Customer Care (0-5 yrs)

Hyderabad Job Code: 157733

We are looking for candidates with good communication skills in English, Tamil, Malayalam, Kannada, Hindi, and Telugu.

Responsibilities

- Manage large amounts of incoming phone calls Identify and assess customers- needs to achieve satisfaction

- Identify and assess customers- needs to achieve satisfaction

- Build sustainable relationships and trust with customer accounts through open and interactive communication

- Provide accurate, valid, and complete information by using the right methods/tools

- Meet personal/customer service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts, and file documents

- Follow communication procedures, guidelines, and policies.

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