Job Title: Customer Care Executive

Location: Ghansoli, Navi Mumbai

Experience: Minimum 6 months in Customer Care

Shift Timing: 24-7 (Rotational)

Working Days: 5

Week Offs: 2 Rotational

Communication Skills: Excellent communication skills required (International Voice Selects Only)

Qualification:

Graduate if Fresher

HSC only for candidates with experience

Job Description:

As a Customer Care Executive, you will be responsible for providing exceptional customer service through various communication channels. The role involves addressing customer queries, resolving issues, and ensuring customer satisfaction. The position requires effective communication skills and the ability to adapt to a 24-7 rotational shift.

Key Responsibilities:

- Handle inbound and outbound customer calls professionally and efficiently.

- Provide accurate information to customers regarding products, services, and policies.

- Resolve customer complaints and issues promptly and escalate when necessary.

- Maintain a high level of customer satisfaction through effective communication.

- Work collaboratively with team members to achieve individual and team targets.

- Ensure adherence to quality standards and company policies.

- Document customer interactions and transactions accurately.

Key Requirements:

- Minimum 6 months of experience in a customer care role.

- Excellent verbal and written communication skills in English (International Voice Selects Only).

- Ability to work in a 24-7 rotational shift environment.

- Strong problem-solving and decision-making skills.

- Customer-focused mindset with a passion for delivering exceptional service.

- Basic computer skills and familiarity with customer service software.

Education:

Graduates (if fresher)

HSC (only for candidates with experience)

Benefits:

- Competitive salary

- Performance incentives

- Medical insurance

- Provident Fund (PF)

- Professional development opportunities

Note: This job description is not exhaustive and may be subject to change based on business needs.

If you meet the above requirements and are enthusiastic about providing excellent customer service, we invite you to apply for this exciting opportunity. Please submit your resume along with a cover letter detailing your relevant experience and availability for a 24-7 rotational shift.