- Customer care executives are the support system of companies that often communicate with their customers.

- These professionals help companies develop and maintain strong relationships with customers and clients.

- Knowing more about this profession can help you decide if you want to pursue this career path. In this article, we answer, "What is a customer care executive?", outline their primary and high-level duties, discuss what skills they use to do their job well and share some useful tips to excel in this career.

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A customer care executive is a professional responsible for communicating the how's and why's regarding service expectations within a company. These professionals perform a number

Primary responsibilities of a customer care executive

- All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee:

- Conducting customer satisfaction surveys to understand what areas of the company's services need improvements

- Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

- Curating streamlined email and social media communication mediums for offers, updates and much more

- Dealing with customer issues and churning out an easy-to-follow solution

- Managing payment and delivery of customer orders

- Helping customers choose the right product for their requirements and budget