Talent Acquisition Manager at Connect Solution
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Executive - Customer Care (0-3 yrs)
- Manage large amount of incoming phone calls and generate leads.
- Identify and access customers need to achieve satisfaction.
- Build sustainable relationship and trust with customer.
- Provide accurate ,valid and complete information by using the right methods/tools.
- Meet customer service team target and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternative within the time limit , follow up to ensure resolution.
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