Recruiter at Giftzu Solutions Pvt Ltd
Views:16 Applications:7 Rec. Actions:Recruiter Actions:6
Executive - Customer Care (0-2 yrs)
Role and Responsibilities :
- Facilitates the relationship between companies and their clients.
- Responsible for answering customer questions and addressing their concerns.
- Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
- Answer any questions the customer may have about available products and services
- Establish new customer accounts, recording account information on written forms or digitally
- Listen to customer concerns and complaints with the goal of identifying the causes of the problem
- Select appropriate responses to customer issues and work quickly to resolve them
- Refer advanced cases to management for resolution, providing background information as necessary.
- Maintain and regularly update financial account information using computer software programs
- Anticipate customer needs, following up with previous customers to offer reorders or additional services
- Inbound and Outbound both Process.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
