Executive - Customer Care (0-2 yrs)
We have an urgent opening for Customer Care Executive
Eurekha Outsourcing Solutions
Experience: Fresher/Experience
Eligibility Criteria: Any UG/Graduate/ PG
Languages: Hindi, Malayalam, Tamil, Bengali
Salary: up to 16,000
Location: Hyderabad (Kukatpally)
Roles & Responsibilities:
- Responsible to provide excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.
- Answer incoming calls from customers with inquiries.
- Contacts can be from customers and/or shoppers
- Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards
- Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
- Responsible to document customer transactions accurately in the appropriate systems
- Coordinate with the co-workers, lead persons and other departments as appropriate
Interview Venue :
JH Reddys Pvt Ltd
4th Floor, PNR SSV Complex, Dr. AS Rao Nagar, Lakshmipuram Colony, Rukminipuri Colony, Kapra, Secunderabad, Telangana 500062
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