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03/10 Renu Nair
HR at Archire Global

Views:276 Applications:16 Rec. Actions:Recruiter Actions:16

Executive - Customer Care (0-1 yrs)

Kerala/Calicut Job Code: 346822

Key Responsibilities :

Client Interaction :

- Make outbound calls to clients to assist with their inquiries, issues, or service requests.

- Respond to inbound client calls, emails, and messages with efficiency and professionalism.

Issue Resolution :

- Address and resolve client concerns promptly and accurately.

- Escalate complex issues to relevant departments for further resolution, ensuring follow-up until the issue is resolved.

Customer Satisfaction :

- Ensure that all customer interactions are handled in a polite and helpful manner to foster long-term client relationships.

- Conduct follow-up calls to ensure client satisfaction after resolving issues.

Qualifications and Skills :

- Strong communication skills (both verbal and written).

- Ability to handle high call volumes in a fast-paced environment.

- Good problem-solving and conflict resolution abilities.

- Experience using CRM or customer service software is a plus.

- Prior experience in a telecalling or customer support role is preferred.

- Ability to work well independently and as part of a team.

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