Executive - Customer Care (0-1 yrs)
Position Title: Customer care executive
Location: Mumbai
Working Mode: (On side)
Primary skills: Communication skills.
Qualification: Any
Roles and Responsibilities:
- Handling Calls and emails.
- Resolve customer complaints via phone, email, mail, or social media.
- Monitoring customer feedback websites.
- Handling queries raised on social media platforms.
- Daily tracking and follow-up of customer feedback reports.
- Handling customer queries on WhatsApp.
- Handling offline orders through different sources.
- Coordinate with internal teams to ensure proper customer service is being delivered.
