Executive - Customer Care (0-1 yrs)
Voice Process
- Inbound/Outbound calls
- Telecalling
- Excellent communication skills
- Handling customer queries
- Bpo experience add on
- Soft-spoken & convincing skills
- Rotational shifts
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify & assess customers' needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
