Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Customer Care (0-1 yrs)
- Opportunity to make a positive impact
- Work alongside & learn from best in class talent
- A role that offers a breadth of learning opportunities
- Handle inbound and Outbound calling for customer service. Identify and assess customer's needs to achieve satisfaction. Build sustainable relationships and trust with customer..
The Job
Your Responsibilities will include :
- Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
- Working closely with internal stakeholders to solve client issues.
- Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
- Developing account plans to enhance service delivery.
Ideal Candidate :
Skills Required :
- You have at least 1 year experience including solid experience in a similar role within Telecommunications.
- You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are adaptable and thrive in changing environments
- You are a strong networker & relationship builder
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
