Director at Recruiting India
Views:7 Applications:14 Rec. Actions:Recruiter Actions:11
Executive - Customer Care (0-1 yrs)
Job Responsibility :
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
Skill Required :
- Computer skills.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
