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21/11 Anchal Kalra
HR Executive at Shree Ji Services Pvt Ltd

Views:32 Applications:13 Rec. Actions:Recruiter Actions:1

Executive - Customer Care (0-1 yrs)

Noida Job Code: 136748

Roles and Responsibilities:

- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.

- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.

- Follow up to ensure that appropriate actions were taken on customers requests.

- Refer unresolved customer grievances or special requests to designated departments for further investigation.

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