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14/10 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

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Executive - CRM - Real Estate (1-3 yrs)

Bangalore Job Code: 181042

Regional Role :

- Join a market leader within Real Estate

- Fantastic work culture

- Flexible working options

Our Client is looking for a CRM Executive for one of our clients in real estate.

The Job

You will be responsible for :

- Checking client's file received from Sales - for proper documentation, payment schedules, sources and approvals.

- Logging the file in ERP to ensure the timelines and correctness.

- Preparing Booking receipt & Demand Letters as per the construction progress and sending to customers.

- Execution& Checking of Client agreements before the same is dispatched to Client.

- Coordinating with banking/ finance team to upload any new payment schedules whenever a new scheme is launched.

- Getting these payment schedules approved by senior management.

- Getting the taxation and payment schedule uploaded in co-ordination with Finance & ERP team.

- Co-ordinating with Legal team/Land acquisition team for the agreements and giving inputs in the final draft.

- Co-ordinating with the technical team for projects area statement/uds and specifications, Inventory and pricing upload in the ERP.

- Responsible for timeline set for getting agreement dispatched and demand raise on time.

- Agreements Executions, responsible for post bookings for answering customer queries.

- Achieving financial targets of collections.

- Sending payment reminder mails before due date and after due date along with interest calculation

- Coordinating with accounts department for payments &Confirming project name & apartment details for the online payments

- Coordinating with legal department, keeping the customers up to date about the progress of the projects.

- Maintaining & updating customer database in ERP system Oracle software & Ramco.

- Preparing Booking receipt & Demand Letters as per the construction progress and sending to customers.

- Explaining customers who visit office/Site and give presentation on USPs of Ongoing and upcoming Projects.

- Resolving Clients queries and complaints.

- Interacting with customers through E-mail, phone call/SMS to remind payments.

- Finding various new businesses opening & arranging promotional programs to get business.

- Converting Lead/ Prospect into a Customer for the Company.

The Profile : 

- You have at least 1 year experience within a CRM/Database Management or Sales Support role, ideally within the Real Estate industry.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You possess strong analytical skills and are comfortable dealing with numerical data

- You are a strong team player who can manage multiple stakeholders

- You are adaptable and thrive in changing environments

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