Business Support Manager at Snaphunt Pte. Ltd.
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Executive - CRM (1-3 yrs)
- Opportunity within a company with a solid track record of performance
- Join a market leader within Manufacturing
- Attractive Salary & Benefits
We are hiring for CRM Executive.
The Job
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Build and maintaining profitable relationships with key customers.
- Oversee the relationship with customers handled by your team.
- Resolve customer complaints quickly and efficiently.
- Keep customers updated on the latest products in order to increase sales.
- Expand the customer base by upselling and cross-selling.
- Understand key customer individual needs and addressing these.
- Meet with managers in the organisation to plan strategically.
- Conduct business reviews using CRM programmes.
- Know your competition and strategies accordingly.
- Maintaining Data base i.e Quotation / Invoice /sales order or sales documents acknowledgment.
- Good command in customer handling in hybrid mode - Face to Face or Offline or on call .
- Customer escalation matrix handling.
Ideal Candidate :
- You have at least 1 year experience within a Customer Service or Telesales role, ideally within the Manufacturing industry.
- A minimum of 6 Month - 2 years- experience.
- Excellent interpersonal and communication skills/Excellent skills of written & verbal communication.
- Preferred from B2B industry
- Proficient in all Microsoft applications.
- Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
- A bachelor's degree in Administration or related field.
- Good Typing Skills- 25-35 WPM .
- Software Proficiency. (Any ERP or SAP)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
