CRM EXECUTIVE RESPONSABILITIES :

Your typical duties will include:

- Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.

- Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel.

- Making sure the customer database is correctly segmented for targeted marketing activities.

- Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.

- Development of testing strategies to guarantee the most efficient approach for the organisation and its customers.

- Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people.

CRM EXECUTIVE REQUIREMENT :

To become a successful CRM Executive, you need to possess the following :

- The ability to meet tight deadlines and outstanding time management skills.

- Teamworking and leadership skills; you'll be in charge of a team which means you need to guide employees in the right direction, create new strategies and stay on top of the administration side of things.

- Excellent communication skills as you must speak with clients, employees, and customers.

- Commercial awareness. A CRM Executive must know his/her target market well and have the ability to create campaigns that grab the attention of customers and solves their problems.

- Top quality analytical skills. A big part of your job involves gathering and analysing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.

call at 74150-25071.

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