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19/02 Sreeja
Executive Consultant at Talent Thrill Consulting

Views:143 Applications:48 Rec. Actions:Recruiter Actions:15

Executive - Contact Center - BPO (2-3 yrs)

Mumbai Job Code: 147937

Responsibilities:

- Should possess strong verbal & written communication skills as this profile involves dealing with customers/patients everyday.

- Ability to convince, persuade customers

- Knack for managing complaints/queries received at customer service and provide quick solutions.

- Willing to handle multiple tasks and open to handle different process related requirements.

- Good working knowledge of CRM, dialers and telephony integration.

- Should adhere to organizational ethics and maintain complete privacy of customer details

- Working closely with internal stakeholders for overall process efficacy along with periodic reviews.

Requirements:

- 2-3 years experience in a contact center, email & chat functions preferably in telemarketing environment

- Excellent persuasion and interpersonal skills to liaise with labs, clients & end customers

- Knowledge of MS office tools especially MS Excel, MS Power Point& MS Word.

- Ready to work every week Monday to Saturday

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