Executive - Consumer Care - Technical Support Role - BPO (0-3 yrs)
DESCRIPTION
- Working with customers/employees to identify computer problems and advising on the solution
- Logging and keeping records of customer/employee queries
- Analysing call logs so you can spot common trends and underlying problems
- Updating self-help documents so customers/employees can try to fix problems themselves
- Working with field engineers to visit customers/employees if the problem is more serious
- Testing and fixing faulty equipment
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
