Executive/Consultant - Customer Service - Travel (0-3 yrs)
Job Description :
1. Maintaining relationship with travelers by calling and understanding their trip related details.
2. Ensuring quality of customer experience for travelers by resolving conflicts & handling trip related responsibilities.
3. Answer customer calls courteously to provide information about the client products and services, arrange consultations and obtain feedback about service.
4. Interact with customers by phone, e-mail or online chat medium concerning various queries
5. Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
6. Ability to empathize with and prioritize customer needs
7. Demonstrates interpersonal skills with a diverse customer base
8. Demonstrates conflict resolution, negotiation, and de-escalation skills
9. Demonstrates ownership to resolve challenging customer issues, escalating when necessary
10. Ability to determine customer needs and provide appropriate solutions
11. Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
12. Ability to approach problems logically and rationally
13. Action oriented and self-disciplined
14. Organized and detail-oriented
15. Ability to quickly and effectively prioritize work time in various departments to meet business need
16. Ability to maintain composure in highly escalated situations
17. Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
