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13/10 Akshita Agrawal
Manager HR at Proctur

Views:63 Applications:17 Rec. Actions:Recruiter Actions:15

Executive - Client Servicing - Software support (1-3 yrs)

Pune Job Code: 132567

Responsibilities for Client Services Executive

- Interact with clients and build relationships with them while ensuring their needs are being met.

- Mastermind creative ways to deliver an exceptional client experience

- Adhere to the rules of implementation of client service protocols

- Resolve complex client problems or disputes in a professional manner.

- Support team members to help them meet departmental goals

- Keep records and documentation of client interactions for training purposes.

Qualifications for Client Services Manager

- 1+ years prior experience in customer facing roles.

- Must demonstrate strong analytical thinking skills

- Should possess strong problem solving skills and the ability to make sound judgement calls.

- Knowledge of customer service programs and the ability to learn new software quickly.

- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.

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