Manager HR at Proctur
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Executive - Client Servicing - Software support (1-3 yrs)
Responsibilities for Client Services Executive
- Interact with clients and build relationships with them while ensuring their needs are being met.
- Mastermind creative ways to deliver an exceptional client experience
- Adhere to the rules of implementation of client service protocols
- Resolve complex client problems or disputes in a professional manner.
- Support team members to help them meet departmental goals
- Keep records and documentation of client interactions for training purposes.
Qualifications for Client Services Manager
- 1+ years prior experience in customer facing roles.
- Must demonstrate strong analytical thinking skills
- Should possess strong problem solving skills and the ability to make sound judgement calls.
- Knowledge of customer service programs and the ability to learn new software quickly.
- Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience.