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29/03 Vikas Kumar
Director at Risenbro Innoace Pvt Ltd

Views:33 Applications:14 Rec. Actions:Recruiter Actions:5

Executive - Client Relationship Management (2-6 yrs)

Mumbai/Faridabad Job Code: 319251

Experience: 2-5Years

Responsibilities:

Lead Generation:

- Identify and pursue potential leads through various channels.

- Utilize CRM tools to track and analyze lead data.

Sales Collaboration:

- Work closely with sales teams to understand their needs and goals.

- Provide CRM support to optimize sales strategies and enhance overall performance.

Customer Data Management:

- Maintain accurate and up-to-date customer information within the CRM system.

- Regularly audit and clean the database to ensure data integrity.

Analysis and Reporting:

- Generate reports on sales activities, conversion rates, and other key performance indicators.

- Analyze data to identify trends, opportunities, and areas for improvement.

CRM Optimization:

- Customize and configure CRM software to align with sales processes.

- Implement best practices to ensure efficient use of CRM tools.

Customer Satisfaction:

- Monitor customer interactions and feedback within the CRM system.

- Address customer concerns and collaborate with teams to improve satisfaction levels.

Upsell Opportunities:

- Identify cross-selling and upselling opportunities based on customer behavior and preferences.

- Collaborate with sales teams to capitalize on these opportunities.

Training and Support:

- Provide training to sales teams on CRM usage and best practices.

- Offer ongoing support to address queries and challenges related to CRM tools.

Qualifications :

- Bachelor's degree in Business, Marketing, or a related field.

- Proven experience in sales or CRM-related roles.

- Strong analytical skills with the ability to interpret complex data.

- Proficiency in CRM software.

- Excellent communication and collaboration skills.

- Detail-oriented and organized with a focus on data accuracy.

Key Competencies :

- CRM Proficiency

- Sales Collaboration

- Data Analysis

- Customer Relationship Management

- Communication Skills

- Problem-Solving

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