Recruiter Logo
Now Apply on the Go!
Download updazz Jobseeker App and get a seamless experience for your job-hunting
04/03 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:530 Applications:0 Rec. Actions:Recruiter Actions:0

Executive - Client Relations - Car Washing Services (0-5 yrs)

Delhi NCR Job Code: 149650

The Offer :

- Opportunity within a fast-growing enterprise

- A role that offers a breadth of learning opportunities

- Great prospects for career growth & development

The Employer :

- Our client is a growing enterprise which provides premium car wash services through a mobile application platform

The Job :

You will be responsible for :

- Handling inbound calls, instant messages and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Coordinating post-sales follow up and escalating customer feedback as required

- Supporting in developing and maintaining MIS.

- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.

- Achieving and exceeding weekly and monthly KPIs.

- Building strong and collaborative relationships with other internal stakeholders.

- Monitoring market trends and providing regular competitor feedback.

- Assist in executing CRM campaigns that improve onboarding and engagement and reduce churn.

- Ensuring the correctness of customer data and assisting in data cleansing activities.

- Generating deep customer insights in order to enhance sales force productivity and effectiveness.

- Supporting the sales team key planning and operations tasks to support the overall objective of the business.

The Profile

- You have some experience within a Customer Service or Sales Support role, ideally within a startup

- You have excellent written and verbal communication skills in English to interact with clients.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong networker & relationship builder

- You pay strong attention to detail and deliver work that is of a high standard

- You are adaptable and thrive in changing environments

- You are willing to work on weekends.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Add a note
Something suspicious? Report this job posting.