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04/03 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

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Executive - Client Relations - Car Washing Services (0-5 yrs)

Delhi NCR Job Code: 149650

The Offer :

- Opportunity within a fast-growing enterprise

- A role that offers a breadth of learning opportunities

- Great prospects for career growth & development

The Employer :

- Our client is a growing enterprise which provides premium car wash services through a mobile application platform

The Job :

You will be responsible for :

- Handling inbound calls, instant messages and emails in a professional manner.

- Resolving customer inquiries and requests and ensuring strong customer satisfaction.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Coordinating post-sales follow up and escalating customer feedback as required

- Supporting in developing and maintaining MIS.

- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.

- Achieving and exceeding weekly and monthly KPIs.

- Building strong and collaborative relationships with other internal stakeholders.

- Monitoring market trends and providing regular competitor feedback.

- Assist in executing CRM campaigns that improve onboarding and engagement and reduce churn.

- Ensuring the correctness of customer data and assisting in data cleansing activities.

- Generating deep customer insights in order to enhance sales force productivity and effectiveness.

- Supporting the sales team key planning and operations tasks to support the overall objective of the business.

The Profile

- You have some experience within a Customer Service or Sales Support role, ideally within a startup

- You have excellent written and verbal communication skills in English to interact with clients.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are a strong networker & relationship builder

- You pay strong attention to detail and deliver work that is of a high standard

- You are adaptable and thrive in changing environments

- You are willing to work on weekends.

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