HR at ExcelR Solutions
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Executive - Chat Support (0-2 yrs)
Chat agents communicate with customers through live chat or calls to answer questions, solve problems and troubleshoot. Since they function on the front line of customer service, it's important that chat agents be comfortable communicating directly with customers. Chat agents can work remotely or in a standard office environment, and are generally required to have customer service experience.
Duties and Responsibilities :
- Receive and Promptly Respond to Customer Queries
- Learn About New Services
- Develop Customer Service Solutions
- Identify Possible Website Errors
Skills and Qualifications :
- Graduate
- Good communications
- Customer service
- Computer literacy
- Problem-solving skills
- Organization skills
- Good attitude
Tools :
- Live chat software (such as Zendesk Chat, Kayako, Front, or Nextiva)
- Email software and services (such as Outlook, MailChimp, or Gmail)
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
