Recruiter-HR at SELIGO Business Solutions
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Executive - Chat Process - eCommerce (0-5 yrs)
Urgent Openings for Web Chat Process in a BPO located at Andheri.
Please find the below job details.
Designation: E-Commerce Executive
Salary - 15k to 25k/month.
Qualification : HSC & Graduate Freshers can apply.
Gender:- Male & Female both can apply.
Communication Skills: - Excellent-
Responsibilities and Duties :
- To support replenishment and manage item requests received from customers via texts.
- Replenishment will be based on existing products from customer's order history or everyday essentials.
- Agent should identify and tag requests from customers as - Received- for replenishment in internal systems.
- Provide order received confirmation to customer.
- Review customer purchase history.
- Confirm and select right items.
- Process order, Confirm delivery dates and send confirmation/status updates to customers.
- Continuously strive to provide a world-class experience to customers.
- Productivity enhancement and quality improvement quarter on quarter of self.
- Achieve successful first-time resolution on all customer contacts