04/09 Merzi
Recruiter-HR at SELIGO Business Solutions

Views:82 Applications:12 Rec. Actions:Recruiter Actions:9

Executive - Chat Process - eCommerce (0-5 yrs)

Mumbai Job Code: 89581

Urgent Openings for Web Chat Process in a BPO located at Andheri.

Please find the below job details.

Designation: E-Commerce Executive

Location: Mumbai

Salary - 15k to 25k/month.

Qualification : HSC & Graduate Freshers can apply.

Gender:- Male & Female both can apply.

Communication Skills: - Excellent-

Responsibilities and Duties :

- To support replenishment and manage item requests received from customers via texts.

- Replenishment will be based on existing products from customer's order history or everyday essentials.

- Agent should identify and tag requests from customers as - Received- for replenishment in internal systems.

- Provide order received confirmation to customer.

- Review customer purchase history.

- Confirm and select right items.

- Process order, Confirm delivery dates and send confirmation/status updates to customers.

- Continuously strive to provide a world-class experience to customers.

- Productivity enhancement and quality improvement quarter on quarter of self.

- Achieve successful first-time resolution on all customer contacts

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