Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Business Development - IT (1-5 yrs)
- Opportunity within a company with a solid track record of performance
- Join a market leader within IT Services
- A role that offers a breadth of learning opportunities
- We are hiring for a company that has been providing Digital Marketing service from last 2 years by direct collaboration with our clients. As a Digital Marketing company they are providing all services like SEO Audit, Pay Per Click, Social Media Management, Organic SEO.
The Job Key Competencies :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
- Supporting the sales team key planning and operations tasks to support the overall objective of the business.
- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
Ideal Candidate Key Competencies :
- You have at least 1 year experience within a Customer Service, Telesales or Sales Operations / Support role, ideally within the IT Services industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong networker & relationship builder
- You pay strong attention to detail and deliver work that is of a high standard
- You are highly goal driven and work well in fast paced environments