Business Support Manager at Snaphunt Pte. Ltd.
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Executive - Business Development - Hospitality (0-2 yrs)
-Opportunity within a company with a solid track record of performance
-Fantastic work culture
-Attractive Salary & Benefits
Our Client has been existing since quite some time and has come out as a successful online venture.
You will be responsible for :
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
- Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
- Supporting the sales team key planning and operations tasks to support the overall objective of the business.
- Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
- Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
- Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
- Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
Ideal Candidate :
Skills Required :
- You have at least 1 year experience within a Sales Operations / Support, Telesales or Customer Service role, ideally within the Hospitality industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You are a strong team player who can manage multiple stakeholders
- You are adaptable and thrive in changing environments
- You are a strong networker & relationship builder