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17/11 Rashmi
Business Support Manager at Snaphunt Pte. Ltd.

Views:865 Applications:463 Rec. Actions:Recruiter Actions:262

Executive - Business Development - eCommerce (0-5 yrs)

Anywhere in India/Multiple Locations Job Code: 136179

The Offer :

- Join a well-backed social commerce platform

- Work alongside a team with extensive experience

- Opportunity to learn and gain regional exposure

The Employer :

Our client is a multiple category social commerce platform. They are well-backed by investors and run by highly-qualified and experienced team.

The Job :

In this role, you will be managing a portfolio of Key Accounts, handling and resolving customer inquiries with strong customer satisfaction and generating insights into customer segments for use within business development.

You will be responsible for :

- Achieving monthly sales targets by identifying and developing new customers.

- Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.

- Coordinating pre-sales and post-sales follow up.

- Achieving and exceeding weekly and monthly KPIs.

- Building strong and collaborative relationships with other internal stakeholders.

- Monitoring market trends and providing regular competitor feedback.

- Working with various internal teams to ensure prompt and accurate order processing and delivery.

- Creating and executing CRM campaigns that improve onboarding and engagement and reduce churn.

- Ensuring the correctness of customer data and manage any data cleansing activities.

- Continually testing and refining campaigns to gain insight and maximise usage and uptake.

- Providing support on any requests or issues pertaining to CRM.

The Profile :

- Prior experience within a B2C sales / account management, CRM/Database Management or Customer Service role, in the Ecommerce industry will be preferred.

- You ideally possess expertise in Direct Sales and have experience in dealing with Key Accounts, Own Retail, Travel Retail and Modern Trade.

- You possess excellent interpersonal as well as written and verbal communication skills.

- You are highly goal driven and work well in fast paced environments

- You are a strong networker & relationship builder

- You pay strong attention to detail and deliver work that is of a high standard

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