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10/10 Deseree Dsouza
Consultant at Women Entrepreneur Network

Views:60 Applications:17 Rec. Actions:Recruiter Actions:0

Executive - After Sales - Manufacturing Firm (3-7 yrs)

Navi Mumbai Job Code: 132298

After Sales Executive

Reporting Manager: GM After Sales

Experience: 3-5 yrs

Qualification: B.E/B.Tech

Preferred Certification: NA

Job Location: Navi Mumbai

JOB DESCRIPTION:

- Anticipate and identify customer needs and meet and exceed them by relationship building and taking responsibility for resolving customer problems.

- Work with customers to the highest ethical and professional standards to build long-term profitable relationships.

- Demonstrate exceptional product knowledge and communicate this appropriately with customers

- Be a Subject Matter Champion, supporting colleagues with knowledge, skills and expertise to improve business performance and profit.

- Knowledge of tendering process (RFQ/RFP/RFI)

- Knowledge about GFR, DPP & DPM.

- Ensuring timely invoicing and payment collections.

- Monitoring the CSI while always strive to improve the same through regular feedback from customers.

- Maximise the use of all available resources to ensure the department is run in the most effective manner.

- Close monitoring of product performance & feedback, customer expectation vs. product delivery.

- Should have good knowledge of SAP & ZOHO.

- Experience of handling service support operations & customer complaints.

- Service Optimisation: Developing & implementing improvement programs to upgrade the service standards.

SKILLS:

- Interactive communication, Knowledge of MS office, Knowledge of CRM tools, Open to travel extensively.

DESIRED BEHAVIOURAL VALUES:

- Commitment to common purpose and goals 


- Seating respect on the table 


- Displaying Integrity and Ethic 


- Taking initiative and ownership 


- Being passionate about making a difference

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