Seller Support Analyst JD :

Job Profile : Account Manager Executive

Location : Gurgaon

CTC : upto 3lpa

Specific Responsibilities :

- Understand Seller Services products and services and be able to articulate its benefits to sellers

- Introduction of various products/services to third party sellers

- Track performance of key partners using appropriate metrics to manage performance

- Achieve seller launch, selection and seller success targets

- Engage with internal and external customers to improve business processes

- Flag possible escalation, dive deep to recommend and implement corrective actions

- Inputs to drive customer facing metrics to help drive order growth.

- Inputs on improving in-stock rates for top selling SKUs

- Category/Customer insights on emerging trends, customer searches and selection gap opportunities.

- Deals and Promotion Planning (Lightning Deals, Best Deals, and DOTD)

- Sponsored Ad optimisation

- Inputs on Automation Tool adoption and action rate

- Inputs on maintaining account health and taking corrective actions in case of any issues with health metrics

- Inputs on improving catalog quality - via Enhanced Brand Content, Catalogue corrections, etc.

- Daily operations like price and quantity update, account health monitoring

- Account Reconciliation support

Basic Qualifications :

- 1+ years of experience in sales or business development

- Bachelor's degree required,

- Experience in an analytical, results-oriented environment with external customer interaction

- Experience with e-commerce or offline retail would be an advantage

- Experience selling nascent products/services into new markets is desired

Personal Attributes And Competencies :

PREFERRED QUALIFICATIONS :

- Demonstrated intense customer focus

- Demonstrated highest level of integrity, intellectual honesty, and strong work ethics

- Passionate about internet and e-commerce linked business

- Excellent written, oral communication and presentation skills

- Proficiency in MS Excel along with a good working knowledge of MS Office Suite

- Operate in the system with speed and accuracy necessary to meet Amazon standards

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.