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13/01 Siddharth
HR at Exchange22

Views:11 Applications:1 Rec. Actions:Recruiter Actions:0

Exchange 22 - Executive - Customer Support (0-10 yrs)

Delhi Job Code: 106011

Inbound calls : Receive calls from customers related to their Queries and resolving the same.

- Identify customers- needs, clarify information, research every issue and provide solutions.

Outbound: To make outgoing calls to people.

- To inform them about the products and services.

- To listen to objections and handle them effectively.

- To generate leads from the people.

- Make outgoing calls to the company's existing customers.

- Take feedback from the customers and note them down in the system for future reference.

- To outcall customers who have lodged a complaint and resolve the same.

- To enter the details of every interaction in the system.

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