Human Resource Associate at E-Vitamin
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EVITAMIN - Business Associate - Customer Service - eCommerce Vertical (1-10 yrs)
E-Commerce Business Associate
Job Description :
We are looking for a customer-centric and cordial E-Commerce Business Associate who can streamline all e-commerce activities. You should be able to forecast sales and resolve conflicts. You should be able to grow the business using positive customer experience.
Job Objectives :
To retain long-term consumer relationships
- Coordinate with the E-Commerce Manager in planning promotional offers and product discounts
- Organize e-commerce activities
Roles & Responsibilities :
- Managing Online Portals of the clients
- Manage online e-commerce accounts of clients
- Respond to customer web inquiries regarding online merchandise or service orders
- Assists customers with product selection, answer basic questions and suggest various product options that are available.
- Understanding client problems
- Ensures prompt and proper resolution of client queries by providing additional information or escalating the issue
- Take accountability and responsibility for the work assigned Competencies Required - Excellent written and verbal communication skills
- Proficiency in MS Office and relevant software - Excellent organizational and time management skills
- Ability to work collaboratively with other departments
- Handle multiple projects/assignments at the same time
- Build client relations
Preferred Education :
Any Graduate or Post Graduate (BE/BBA/MBA)
Work Location & Job Type :
You'll be required to work full-time from our head office in Indore
